FAQs - Flash Memory Cards

  • Why is my SDHC (4GB and higher) Flash card not readable by my device?
    SDHC works differently than the standard SD card, this format (SDHC) is not backwards compatible with legacy SD format devices.

    SDHC cards can only work with SDHC compatible devices. To ensure compatibility, look for the SDHC logo on the packaging. Please check with your device manufacturer for their current/future supported SDHC devices.
  • As long as I have the right format, can I use any size card I want?
    It depends. Some devices will be able to recognize the cards that were available when they were manufactured. For example, it is possible that if a device was made when 64MB was the largest card available, it may not recognize a 128MB card. If larger cards don't work, check with the manufacturer of the device to see if there are any firmware updates that will allow you to utilize these cards. If there aren't, you will be limited to whatever the largest capacity card is that the device recognizes.
  • Some of my pictures come out corrupted or missing. Is something wrong with my card?
    It is possible that some sectors on the card may have been corrupted by abrupt power loss, or the card could be defective. Normally, formatting the card will correct any data corruption problems. If formatting it in the device doesn't work, attempt to format it using a PC and a third party digital media reader. Most devices use a PC-based FAT file structure and will be able to use cards formatted on a PC. (Do not format digital media cards using the NTFS file structure unless you are certain your device can read cards formatted that way.) You may also run hard disk maintenance (such as Scandisk on PC's) on your digital media card. This may solve corruption problems.
  • Are there any special handling instructions I need to follow when I use my card?
    For all cards, be sure to avoid removing them from devices while data is being accessed on them, i.e., pulling it out of a camera while you are previewing an image, or pulling it out of a PDA while you are viewing your stored calendar. Also, do not leave them in devices with low batteries. Flash memory is sensitive to power loss. If the batteries die while the card is in the unit, cards may be corrupted by the sudden power loss. With Smart Media, Secure Digital, and XD cards, avoid touching the gold connectors. This will greatly reduce any chances of electrostatic discharge (ESD) and also prevent any dirt or grease from blocking a good connection. Avoid letting digital media cards pass through airport x-ray machines.
  • What is SDHC?
    SD High Capacity (SDHCTM) card is the new SD™ memory card based on the 2.00 specification, introduced by the SD Card Association. This new SDA 2.00 specification enables SD cards to reach higher capacities - 4GB-32GB*.
  • How do I download pictures from a PNY Secure Digital Card?

    You can use a USB Card Reader, which operates much like a Floppy Drive or a Zip Drive.

    1. Insert the Secure digital Card Gold Leads facing down
    2. Go to the My Computer icon and click on the drive corresponding with the reader. The Top slot is for the Compact Flash Cards and will be the 1st new “Removable Disk” listed under “My Computer”. The bottom slot is for the Smart Media Cards and will be the 2nd new “Removable Disk” listed under “My Computer”
    3. You are now able to cut, copy, paste, move, delete, and add files to the card as you wish.  Transferring or downloading images using you’re digital camera

     Please refer to your digital camera user manual or contact the camera manufacturer.

  • Why are my Secure Digital Cards not read by the camera?

    Try formatting the secure digital flash card with your Digital Camera.  For instruction on how to format the card using the camera, refer to the camera's user manual or contact the camera manufacturer for instructions.

    If that does not work, please contact PNY Technical Support.

  • Why is the available capacity smaller than the announced density?

    By industry standards, 1GB equals 1,073,741,824.  If you divide the announced density by the computer’s 1GB definition, you will get the available space.

    For example: 64,000,000,000 (64GB) divided by 1,073,741,842 = 59.6GB of available space.