FAQs

  • How long does it take to process an order?
    Normally our online orders ship within 48 hours. Once the item has shipped, the estimated time of arrival will be determined by the shipping method you chose and where the order is being shipped. Orders are not processed or shipped over weekends. Orders placed on a Friday may not be fully processed until Monday, at which time shipping details would be determined.
  • How can I check my order status online?
    If you are a registered customer with an account, please click here and log in with your account number. Once logged in please enter your purchase order number for order status information. If you entered your order as a guest, you will need to contact customer support directly at 800.769.0143 or E-Mail Customer Support (orderstatus@pny.com) for order status. Please have your purchase order number available.
  • How do I track my package?
    Once your order has shipped, you will receive a confirmation email that will have the tracking information included.
  • How do I return a product?
    To return a product please review our return policy. Once you have confirmed rules for return, please complete all information on the Return Merchandise Authorization Form (http://www4.pny.com/rma/rmaRequest2.aspx) and hit Submit. Your request will be sent to the customer support department and you will be contacted regarding your request within 8 business hours.
  • What payment methods does PNY accept?
    Visa & MasterCard (Authorized Owner of Accounts, issued by US Bank/Financial Institution).
  • What shipping services does PNY offer?

    PNY reserves the right to cancel orders or request alternate shipping instructions from purchasers where in PNY's sole determination, purchaser / purchaser location are potentially engaged in activities whereby PNY products are shipped outside the United States once received from PNY.