FAQs

  • How long does it take to process an order?
    Normally our online orders ship within 48 hours. Once the item has shipped, the estimated time of arrival will be determined by the shipping method you chose or where the order is being shipped.
  • How can I check my order status online?
    If you are a registered customer with an account, please click here and log in with your account number. Once logged in please enter your purchase order number for order status information. If you entered your order as a guest, you will need to contact customer support directly at 800.769.0143 or E-Mail Customer Support (orderstatus@pny.com) for order status. Please have your purchase order number available.
  • How do I track my package?
    Once your order has shipped, you will receive a confirmation email that will have the tracking information included.
  • How do I return a product?
    To return a product please review our return policy. Once you have confirmed rules for return, please complete all information on the Return Merchandise Authorization Form (http://www4.pny.com/rma/rmaRequest2.aspx) and hit Submit. Your request will be sent to the customer support department and you will be contacted regarding your request within 8 business hours.
  • What payment methods does PNY accept?
    Visa & MasterCard
  • What shipping services does PNY offer?

    PNY offers the following shipping services:

    USA
    First Class Mail: For all packages under 1lb - 1-3 Day Service
    Priority Mail: For all packages over 1lb - 1-3 Day Service
    Priority Express Mail: 1 Day Service for all orders placed by 3pm EST

    CANADA
    First Class International: For all packages under 1lb - ETA varies by destination
    Priority Mail International: For all packages over 1lb - 6-10 Day Service
    Priority Express Mail International: 1-3 Day Service for all orders placed by 3pm EST

    Shipping cost based on weight